Some of these things have been software applications, and some of those have been from indie development shops run by a single developer. I’m no expert at payment processing, but I’ve bought a thing or two on the Internet. Expecting an answer somewhere in the neighbourhood of 5-10 minutes, you can imagine my surprise when I was told “in the next 24–48 hours.” I asked the support person when I should expect my serial number. So, I initiated a chat with one of their support team members. I spent some time looking through Adobe’s help section for what to do next, but came up short. I plugged in my information (twice, as the Adobe payment form would not process in Safari), and eagerly anticipated receiving my serial number.Īn email confirming my order and another welcoming me to the Photoshop Subscription program later, still no serial number. I figured Photoshop is updated roughly every two years or so, so I would be saving a couple hundred dollars on what amounted to a leasing program. I decided to give the Creative Cloud option a try. Purchase a subscription to Adobe’s “ Creative Cloud,” which would cost a mere $19.99 per month.
I logged into my account at, and was presented with two options: I knew this would eventually happen, and was actually quite happy to finally purchase this latest update. Only this time, I could no longer “Continue Trial.” The beta was up. I’ve been using the CS6 beta of Photoshop for the past month, so I was familiar with the call to action box that appeared each time it loaded. I was sitting at gate 74 at SFO, hoping to get some client work wrapped up before my flight.
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